Managed Service

Managed Service

Deploying an IOT solution takes planning, experience, and resources with specific skills in mobility. Ensemble Solutions Group's Managed Services are specifically designed to maximize your technology investment, through extensive background in mobility and IoT. Our job is to help design, implement, and manage your mobility and IoT project quickly, reliably, and securely. Our team of experts take the time to understand the unique complexities of your business and rapidly provide custom, integrated wireless solutions that empower your people and processes. We make it simpler to manage your business by providing complete management of your wirelessly connected devices.

Support Coverage Monday-Friday 8am-6pm (MST-AZ)

  • Premium Care-Single point-of-contact for multi vendor triage support
  • Deployment Info-Online access gives you greater context on the health and status of your mobility and IoT deployment
  • Dedicated Email and Ticketing Support-Dedicated support email address and online ticketing support, incident reporting and resolution
  • Dedicated Support Tech-Direct access to expert US-based support for a prompt resolution
  • Device Monitoring-Online access to device metrics and critical information on deployed devices
  • Deployment Management-Online database infrastructure for managing complex deployments and system roll-outs
  • Enhanced RMA Support-Inventory management and rapid replacement for deployed assets

  • Engineering

  • Network design support
  • Security compliance testing and management
  • Quarterly recommendations for solutions optimization
  • Network Management
  • Diagnostics-status reports and error logs
  • Device monitoring and testing
  • Remote troubleshooting
  • Group and device reporting with alerts
  • Monitor data usage
  • Remote firmware updates with regression testing